Terms and Conditions of Sale

Gourmantic Italy di Alberti Giorgia
LEGISLATIVE SOURCES

The sale of package tours, involving services to be provided either within the national territory or abroad, is governed — until repealed pursuant to Article 3 of Legislative Decree No. 79 of 23 May 2011 (the “Tourism Code”) — by Law 27/12/1977 No. 1084, ratifying and implementing the International Convention on Travel Contracts (CCV), signed in Brussels on 23 April 1970 — insofar as applicable — as well as by the Tourism Code (Articles 32–51) and its subsequent amendments..

INTRODUCTION

By signing the proposal to purchase the package tour, the traveller expressly declares to have understood and accepted, on their own behalf and on behalf of those for whom they are purchasing the all-inclusive service, the travel contract, the notices, and these general conditions as regulated herein.

1. Subject

Gourmantic Italy by Alberti Giorgia (hereinafter also “Gourmantic”) is a company operating in the tourism sector as a travel agency pursuant to Article 1(4) of Legislative Decree No. 79 of 23 May 2011. Gourmantic organizes food and wine tours, using its own vehicles or licensed car rental with driver (NCC) services, within the areas of Bergamo, Brescia, Verona, Trento and surrounding provinces, and provides passenger transport and tourist escort services.
Gourmantic is registered with the Brescia Chamber of Commerce Business Register REA BS-633467 and VAT No. 04686430986.
Guarantee Fund: IL SALVAGENTE s.c. a r.l., membership document no. 2025/1-8066
Travel Liability Insurance: Unipol policy no. 1/60903/319/206148349

Gourmantic is registered with the Brescia Chamber of Commerce Business Register REA BS-633467 and VAT No. 04686430986.

Guarantee Fund: IL SALVAGENTE s.c. a r.l., membership document no. 2025/1-8066

Travel Liability Insurance: Unipol policy no. 1/60903/319/206148349

Contacts:
Registered and administrative office address: Via della Seriola Vescovada No. 22, 25129 Brescia. Note that the physical address above does not provide access to tourists or clients. All communications related to sales will take place electronically via the website with direct booking, email, or phone using the contact details below.
Phone number: +39 331 174 2633
E-mail: info@gourmanticitaly.com / giorgia@gourmanticitaly.com

2. Definitions
Organizer: Gourmantic Italy by Alberti Giorgia, hereinafter also “Gourmantic”. Intermediary: Any party who, even non-professionally and not for profit, sells or undertakes to procure package tours for a lump-sum fee. Tourist: The purchaser, transferee of a package tour, or any person, even unnamed, provided that all conditions required for the use of the service are met, on whose behalf the principal contracting party agrees to purchase a package tour without remuneration. Tourist service:
  1. Passenger transport;
  2. Accommodation that is not an integral part of passenger transport and is not intended for residential purposes or long-term language courses;
  3. Rental of cars, other motor vehicles pursuant to the Minister of Infrastructure and Transport Decree of 28 April 2008, published in the Official Gazette of the Italian Republic No. 162 of 12 July 2008, or motorcycles requiring a category A driving license pursuant to Legislative Decree of 16 January 2013, No. 2;
  4. Any other tourist service that does not form an integral part of any of the above services and is not a financial or insurance service.

Supplementary tourist service: Ancillary services such as, among others, luggage transport within passenger transport; paid parking within stations or airports; short-distance passenger transport during guided tours or transfers between accommodation and travel stations by other means; the organization of entertainment or sports activities; the provision of meals, drinks and cleaning within the accommodation; the use of bicycles, skis, and other accommodation equipment or access to on-site facilities such as pools, beaches, gyms, saunas, wellness or thermal centers, including for hotel guests; any other typical supplementary service according to local practice.

Package tour: The combination of at least two different types of tourist services for the same trip or holiday, if at least one of the following conditions is met:

  1. Such services are combined by a single professional, even at the traveller’s request or according to their selection, before a single contract is concluded for all services;
  2. Such services, even if concluded under separate contracts with individual providers, are:
    1. purchased at a single point of sale and selected before the traveller consents to payment;
    2. offered, sold or invoiced at an all-inclusive or total price;
    3. advertised or sold under the term “package” or a similar term;
    4. combined after the conclusion of a contract by which the professional allows the traveller to choose from a selection of different types of tourist services, or purchased from different professionals through connected online booking processes where the traveller’s name, payment details and email address are transmitted by the professional with whom the first contract is concluded to one or more other professionals, and the contract with this/these other professionals is concluded no later than 24 hours after the booking confirmation of the first tourist service.

In the following conditions of sale, the package tour will also be referred to as “Tour” or “Service”. The packages offered by Gourmantic are specifically divided into:

  • Standard Tours: packages for individuals (private or shared) with public pricing on www.gourmantic-italy.com and the option of direct online booking with full payment upon confirmation. Booking and payment conditions are specified in sections 4.1 and 5.3.
  • Customized Tours/Events: packages for individuals and groups tailored to customer needs. Booking and payment conditions are specified in sections 4.2 and 5.4.
3. Pre-contractual information to the traveller

In accordance with Article 34 of the Tourism Code, before concluding the package tour contract, the Organizer shall provide the Traveller, via website or email documentation, with the following information:

a) the main characteristics of the tourist services, such as:

  1. the destination(s) of the trip, the itinerary, and the duration of stay with relevant dates and, if accommodation is included, the number of included nights;
  2. the means, characteristics and categories of transport, locations, dates and times of departure and return, duration and location of intermediate stops and connections. If the exact time is not yet determined, the Organizer shall communicate the approximate departure and return time to the traveller;
  3. the location, main features, and, where applicable, the tourist category of the accommodation according to the regulations of the destination country;
  4. meals provided;
  5. visits, excursions or other services included in the total package price;
  6. tourist services provided to the Traveller as a member of a group and, in this case, the approximate size of the group;
  7. the language;
  8. the suitability of the stay for persons with reduced mobility and, upon request of the traveller, precise information on the suitability of the trip or holiday considering the traveller’s needs;

b) the trade name and geographical address of the Organizer, its telephone contacts and email addresses;

c) the total price of the package including taxes, fees, charges, and other additional costs;

d) the payment arrangements, including any deposit or percentage of the price to be paid as a down payment and the payment schedule for the balance, or the financial guarantees the traveller is required to pay or provide;

f) general information about passport and visa requirements;

g) information on the traveller’s right to withdraw from the contract at any time before the start of the trip in exchange for appropriate cancellation fees, or, if applicable, the standard cancellation fees required by the Organizer pursuant to Article 41, paragraph 1, of the Tourism Code;

h) information on the optional or mandatory subscription to insurance covering unilateral contract withdrawal by the traveller or assistance expenses, including repatriation, in the event of accident, illness, or death.

4. Booking

4.1 The booking proposal for a standard tour must be submitted via the specific online contract form available on www.gourmantic-italy.com.

4.2 The booking proposal for a customized tour must be agreed by email or through electronic acceptance of the offer sent to the Traveller or Intermediary.

4.3 The booking proposal must be confirmed by Gourmantic by means of written communication sent to the email address indicated by the Traveller or Intermediaries in the aforementioned online contract form. Without Gourmantic’s confirmation, the contract is not concluded.

4.4 Bookings are considered confirmed upon payment of the balance or deposit, depending on the selected package.

4.5 Information relating to the package tour not contained in the contractual documents, brochures, or other written communication media will be provided by the Organizer, in full compliance with the obligations under Article 37 of the Tourism Code, before the start of the trip.

5. Price and Payment
5.1 The tour price is indicated on the Organizer’s website and/or by email for customized packages. If, after the confirmation referred to in Article 4 above, the tour price changes, Gourmantic will communicate the change pursuant to Article 39 of the Tour Code, detailed in Section 6 of this document. 5.2 The package price is a flat rate and consists of:
  1. administration fee
  2. participation fee: expressed in the website catalog or in the package quote provided to the Intermediary or Tourist by written email
  3. medical/luggage insurance
Standard tours purchased directly online on the Gourmantic website must be paid in full upon confirmation via electronic payment using the specific online form. 5.3 Standard tours purchased directly online on the Gourmantic website must be paid in full upon confirmation via electronic payment using the specific online form. 5.4. The customized tour, privately agreed upon with the tourist or intermediary using the specific procedure described in point 4.2, must be paid in advance as a deposit at the time of booking, in the amount of 25% of the total booking price. The remainder of the price must be paid to the Organizer no later than 10 days before the scheduled service date. 5.5 Failure to pay the above-described amounts by the established dates authorizes Gourmantic to terminate the contract, with the resulting retention of the aforementioned deposit. .6 Notwithstanding the above, for customized packages for groups or corporate events, the Organizer reserves the right to provide different payment arrangements, which will be indicated in the quote submitted to the tourist or intermediary at the time of booking.
6. Modification of other contract conditions and Right of Withdrawal before the start of the package:

6.1 Pursuant to articles 40

  1. Before the start of the package, the organizer may not unilaterally modify the terms of the contract other than the price pursuant to Article 39, unless this right has been reserved in the contract and the change is of minor importance. The organizer shall communicate the change to the traveler clearly and precisely on a durable medium.
  2. If, before the start of the package, the organizer is forced to significantly modify one or more main features of the travel services referred to in Article 34, paragraph 1, letter a), or cannot meet the specific requests referred to in Article 36, paragraph 5, letter a), or proposes to increase the price of the package by more than 8 percent pursuant to Article 39, paragraph 3, the traveler, within a reasonable period specified by the organizer, may accept the proposed change or withdraw from the contract without paying a withdrawal fee. In the event of withdrawal, the organizer may offer the traveler a replacement package of equivalent or higher quality.
  3. The organizer shall inform the traveler, without undue delay, clearly and precisely on a durable medium:
    1. of the proposed changes referred to in paragraph 2 and their impact on the price of the package pursuant to paragraph 4;
    2. of a reasonable period within which the traveler is required to inform the organizer of his or her decision pursuant to paragraph 2;
    3. of the consequences of the traveler’s failure to respond within the period referred to in subparagraph (b) and of any alternative package offered and its price.

In the event of withdrawal from the package travel contract pursuant to paragraph 2, if the traveler does not accept a replacement package, the organizer shall refund without undue delay and in any case within fourteen days of withdrawal from the contract all payments made by or on behalf of the traveler and the provisions of Article 43, paragraphs 2, 3, 4, 5, 6, 7, 8 shall apply.

6.2 Pursuant to Article 41 of the CdT

  1. The traveler may withdraw from the package travel contract at any time before the start of the package, subject to reimbursement to the organizer for any appropriate and justifiable expenses incurred. The organizer shall provide a reason for the amount of the reimbursement to the traveler upon request.
  2. The package travel contract may include reasonable standard cancellation fees, calculated based on the time of cancellation and the expected cost savings and revenues resulting from the reallocation of travel services.
  3. In the absence of a specification of standard cancellation fees, the cancellation fee corresponds to the price of the package, less the cost savings and revenues resulting from the reallocation of travel services.
  4. In the event of unavoidable and extraordinary circumstances occurring at the destination or its immediate vicinity that significantly affect the performance of the package or the carriage of passengers to the destination, the traveler has the right to terminate the contract before the start of the package without paying a termination fee and to receive a full refund of payments made for the package, but is not entitled to additional compensation.
  5. The organizer may terminate the package travel contract and offer the traveler a full refund of payments made for the package, but is not required to pay additional compensation if:
    1. the number of people registered for the package is less than the minimum required by the contract and the organizer communicates the termination of the contract to the traveler within the deadline set in the contract and in any case no later than twenty days before the start of the package for trips lasting more than six days, seven days before the start of the package for trips lasting between two and six days, or forty-eight hours before the start of the package for trips lasting less than two days;
    2. The organizer is unable to perform the contract due to unavoidable and extraordinary circumstances and communicates its withdrawal to the traveler without undue delay before the start of the package.
  6. The organizer will make all refunds required under paragraphs 4 and 5 or, with respect to the provisions of paragraphs 1, 2, and 3, will refund any payments made by or on behalf of the traveler for the package after deducting appropriate expenses, without undue delay and in any case within fourteen days of the withdrawal. In the cases referred to in paragraphs 4 and 5, functionally related contracts entered into with third parties shall be terminated.
  7. In the case of contracts negotiated away from business premises, the traveler has the right to withdraw from the package travel contract within five days of the date of conclusion of the contract or from the date of receipt of the contractual conditions and preliminary information, if later, without penalty and without providing any reason. In the case of offers with significantly reduced rates compared to current offers, the right of withdrawal is excluded. In the latter case, the organizer will document the price change, adequately highlighting the exclusion of the right of withdrawal.
7. Cancellation and Modification Conditions

7.1 For standard tour bookings, a cancellation penalty will be applied, as detailed below, unless otherwise specified by email or on the package description page:

  • 25% penalty of the participation fee up to 15 days before the tour date. For standard tours paid at the time of booking, a 75% refund will be provided;
  • 50% penalty of the participation fee from 14 to 8 days before the tour date. For standard tours paid at the time of booking, a 50% refund will be provided;
  • 100% penalty of the participation fee for cancellations received within the last 7 days before the tour date and for no-shows. No refunds will be provided.

7.2 For customized package bookings, the conditions for standard tours described in point 7.1 apply, unless otherwise agreed in writing and indicated at the time of booking by email and/or in the quote accepted by the Tourist/Intermediary.

7.3 A free name change is possible with written notification from the customer no later than 48 hours before the tour begins.

7.4 The tour start date and package composition cannot be changed in any way by the tourist after booking. Gourmantic reserves the right to evaluate and manage requests on a case-by-case basis, based on the advance notice of the change request and the specific conditions set by the suppliers included in the package.

7.5 For cancellations other than those caused by unforeseeable circumstances, force majeure, or failure to reach the minimum number of participants—as well as cancellations unrelated to the tourist’s refusal of the alternative travel package offered—the organizer who cancels will refund the tourist the total amount paid for the package.

8. Gift Voucher

8.1 Gift vouchers are valid for 12 months (365 days) from their issuance date, as indicated on the voucher itself, and can be redeemed by sending an email to info@gourmanticitaly.com, including the following information:

  • full name of the final user as the booking reference
  • their phone number and email address
  • voucher code
  • preferred date for using the voucher

8.2 The request to redeem a gift voucher must be submitted at least 1 month prior to the preferred date for organizational purposes. Gourmantic will confirm availability by email within 72 hours of receiving the request.

8.3 At the time of the voucher redemption request, it is possible to request changes to the services included in the package, with the relevant cost difference to be paid by the requester. Cancellations will result in the forfeiture of the voucher. Gourmantic reserves the right to evaluate and manage such cases individually, depending on the advance notice of the date change request and the specific conditions set by the suppliers included in the package.

8.4 It is possible to extend the validity of the gift voucher for an additional 6 months by providing written notice and paying the applicable fee before the original expiration date. The applicable extension fees are:

  • €15 per person for day vouchers
  • 30 per person for stay vouchers and personalized vouchers
9. Tourist Obligations

9.1 Tourists must provide Gourmantic with the personal data requested at the time of booking for fiscal and organizational purposes.

9.2 The Tourist is also required to follow normal rules of caution and diligence and to comply with the instructions provided by the Organizer.

9.3 The Tourist shall be held responsible for any damage caused to the Organizer or third parties due to non-compliance with the above obligations. The Tourist shall also be liable for any kind of damage caused during the use of the service.

9.4 The Tourist must inform the Organizer at the time of booking of any specific personal requests that may require specific agreements regarding the organization of the trip, provided such requests can be met. This includes, in particular, the presence of pets.

9.5 The Tourist must also inform the Organizer of any special needs or conditions (pregnancy, food intolerances, disabilities, etc.), especially when requesting personalized services. The Organizer reserves the right to reject the booking if the service cannot be provided in accordance with the above-mentioned requirements, in which case the deposit paid under Articles 5.3 and 5.4 will be refunded.

10. Organizer's Obligations

10.1 The Organizer is required to provide assistance to the Tourist in accordance with professional diligence standards, solely in relation to obligations imposed by law or by contract.

10.2 The Organizer is liable for damages caused to the Tourist due to the total or partial non-fulfillment of services specified in the contract, whether the services are provided directly by the Organizer or by third-party suppliers—unless the Organizer proves that the event was caused by the Tourist (including actions independently undertaken by the Tourist during the Service), by circumstances unrelated to the provision of the agreed service, by unforeseeable events, by circumstances beyond the Organizer’s control, or by events that the Organizer could not foresee or prevent.

10.3 The Organizer is not responsible for damages suffered by the Tourist that are caused by third parties not employed by Gourmantic, or for damage to property over which Gourmantic has no control or management. Likewise, the Tourist is directly liable for any damage to people, property, or themselves, if such damage results from their own actions during the use of the Service. The Organizer is also not liable for the loss or damage of the Tourist’s belongings unless the event was caused intentionally or through gross negligence by the Organizer or its staff.

10.4 In general, the Organizer is exempt from liability (Articles 9 and 10 of the General Terms and Conditions) when the failure or partial failure to fulfill the contract is attributable to the Tourist, or when such failure is due to an unforeseeable or unavoidable event, or caused by fortuitous circumstances or “force majeure.”

11. Complaints and Damage Claims
11.1 Any breach of contract must be reported by the Tourist without delay, allowing the Organizer to verify the validity of the Tourist’s claims. 11.2 The Tourist must also submit a written complaint via email (info@gourmanticitaly.com) or certified email (PEC) to albertigiorgia@legalmail.it within no more than 10 working days from the end of the tour..
12. Applicable Law and Jurisdiction

Without prejudice to the provisions of Legislative Decree 206/2005, or where not applicable, any dispute arising from the interpretation or execution of this contract shall be governed by Italian law, and the competent court shall be that of Brescia (Italy).

13. Privacy Policy

The personal data—whose provision is necessary for the conclusion and execution of the contract—will be processed in accordance with Regulation (EU) 2016/679 and Legislative Decree 196/2003, pursuant to our Privacy Policy.
Pursuant to Articles 1341 and 1342 of the Italian Civil Code, by signing the specific online contract form available on the website, the Tourist expressly approves the following clauses:
5. Price and Payment; 7. Conditions of Cancellation and Modification; 9. Tourist Obligations; 10. Organizer’s Obligations; 11. Complaints and Damage Claims; 12. Jurisdiction.

14. Hotel Classification

The official classification of hotel facilities is provided in the catalog or other informational material solely based on the explicit and formal indications of the competent authorities of the country in which the service is provided. In the absence of officially recognized classifications by the competent Public Authorities of EU member states to which the service refers, or in the case of facilities marketed as a “Tourist Village,” the Organizer reserves the right to provide in the catalog or brochure its own description of the accommodation, allowing for an informed evaluation and subsequent acceptance by the Tourist.

15. Liability Regime

The Organizer is liable for damages caused to the Tourist due to the total or partial non-performance of the contractual services, whether these are carried out by the Organizer directly or by third-party service providers—unless the Organizer proves that the event was caused by the Tourist (including independently taken initiatives during the course of the travel services), by an unforeseeable or unavoidable act of a third party, by circumstances unrelated to the performance of the contractual services, by unforeseen events, force majeure, or by circumstances which the Organizer, with professional diligence, could not reasonably foresee or resolve.
The intermediary through whom the travel package was booked is not, under any circumstances, responsible for obligations related to the organization and execution of the trip, but is solely liable for obligations arising from its role as intermediary, and in any case within the limits set forth by the applicable laws, including the guarantee obligations under Article 50 and the exemption under Article 46 of the Tourism Code.

16. Compensation Limits

Compensation under Articles 44, 45, and 47 of the Tourism Code and the related limitation periods are governed by those provisions and, in any case, are limited by the CCV, the International Conventions governing the services included in the travel package, and Articles 1783 and 1784 of the Italian Civil Code—except for personal injury, which is not subject to predetermined limits.

17. Obligation of Assistance

The Organizer shall promptly provide all necessary assistance to the Tourist in difficulty, in accordance with the principle of professional diligence and only regarding the obligations imposed by law or by contract. This is without prejudice to the Tourist’s right to compensation in the event that the improper performance of the contract is attributable to the Organizer.
The Organizer and the intermediary are exempt from their respective liabilities (Article 15 of these General Conditions) when the failure or improper performance of the contract is attributable to the Tourist, is due to an unforeseeable or unavoidable act of a third party, or is caused by unforeseen events or force majeure.

18. Insurance Against Cancellation and Repatriation Costs

Unless expressly included in the price, it is possible and advisable to take out specific insurance policies at the time of booking to cover expenses arising from the cancellation of the package, accidents and/or illnesses—including repatriation costs—and the loss and/or damage of luggage.
Rights arising from these insurance contracts must be exercised directly by the Tourist against the respective Insurance Companies, under the terms and conditions set out in the policies themselves, as published in the catalogs or brochures provided to Tourists at the time of departure.

19. Alternative Dispute Resolution Mechanisms

Pursuant to Article 67 of the Tourism Code, the Organizer may propose alternative dispute resolution mechanisms to the Tourist—via catalog, documentation, website, or other means. In such cases, the Organizer will specify the type of resolution proposed and the consequences of accepting it.

20. Guarantees for the Tourist

Pursuant to Articles 50–51 of the Tourism Code

20.1 Organized travel contracts are backed by appropriate guarantees provided by the Organizer and the Intermediary, which—whether for international travel or domestic travel—ensure the refund of the amount paid for the purchase of the travel package and the immediate return of the Tourist in case of insolvency or bankruptcy of either the Intermediary or the Organizer. The legal entity responsible for providing the guarantee on behalf of the Organizer will be identified in the catalog and/or on the Tour Operator’s website, and may also be stated in the booking confirmation issued to the Tourist/Traveler.

20.2 The Organizer reserves the right to amend, update, or supplement these Terms and Conditions at any time to reflect changes in regulations, technical requirements, or operations. Any modifications will be communicated to the Tourist by publishing them on the website www.gourmantic-italy.com and, where necessary, by sending a notice to the email address provided at the time of booking. The changes will take effect from the date specified in the notice, or—if unspecified—15 days after publication on the website. Clients who do not accept the changes may withdraw from the contract without penalties within that period, unless they have already used the booked services. Continued use of the Organizer’s services after the changes take effect implies acceptance of the new Terms and Conditions.

20.3 The seller is responsible for executing the mandate given by the traveler under the travel brokerage contract, regardless of whether the service is provided directly by the seller, by its auxiliaries or employees acting within the scope of their duties, or by third parties used in the process. Fulfillment of the assumed obligations must be evaluated based on the diligence required for the corresponding professional activity.

20.4. 20.4 The professional is liable for errors due to technical defects in the booking system that are attributable to them, and, if they have accepted responsibility for organizing the booking of a package or linked travel services, for errors made during the booking process.

20.5. The professional is not liable for booking errors attributable to the traveler or due to unavoidable and extraordinary circumstances.

20.6 The National Guarantee Fund, established for the protection of consumers holding a contract, covers the following in the event of declared insolvency or bankruptcy of the intermediary or the organizer:

  1. Refund of the amount paid;
  2. Repatriation in case of trips abroad.

The Fund must also ensure the immediate financial means for the repatriation of tourists from non-EU countries in emergencies, whether or not attributable to the Organizer’s actions.
The Fund’s intervention procedures are defined by the Prime Ministerial Decree of 23/07/1999, No. 349. Claims to the Fund are not subject to any statute of limitations. The Organizer and Intermediary contribute to the Fund in accordance with Article 51(2) of the Tourism Code, through the mandatory insurance premium, a portion of which is allocated to the Fund under the terms of Article 6 of Ministerial Decree 349/99.

20.7 During the Tour, photos and videos of the Tourist may be taken, including for promotional purposes. Upon purchasing the travel package, the Tourist may sign and authorize the Organizer to use such photos and videos as outlined in the specific consent document for the processing of personal data contained in images intended for publication and distribution.

ADDENDUM
GENERAL TERMS AND CONDITIONS FOR THE SALE OF INDIVIDUAL TRAVEL SERVICES
A) LEGAL PROVISIONS

Contracts concerning the provision of only transport services, only accommodation services, or any other separate travel service, which cannot be considered as a travel package or organized travel arrangement, are governed by the following provisions of the International Convention on Travel Contracts: Article 1, nos. 3 and 6; Articles 17 to 23; Articles 24 to 31 (limited to the parts of these provisions that do not refer to package travel contracts), as well as by other specific agreements relating to the sale of the individual service covered by the contract. The seller who undertakes to provide an individual travel service to third parties, including via electronic means, is required to issue the Tourist with the relevant service documents showing the amount paid, and may not in any way be considered a travel organizer.

B) CONTRACT CONDITIONS

The following clauses from the general terms and conditions for the sale of travel packages (as previously stated) also apply to these contracts: Article 6, paragraph 1; Article 7, paragraph 2; Article 13; Article 18.
The application of these clauses in no way implies that the services qualify as a travel package. Any terminology in the aforementioned clauses that refers to package travel (e.g., organizer, trip, etc.) should be understood as referring to the corresponding roles in the context of contracts for individual travel services (e.g., seller, stay, etc.).